Diamed London Clinic
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Privacy Policy

We are Diamed London Clinic Ltd, a company incorporated in England and Wales.

  • Company Number: 13728403
  • Registered Address: 500 White Hart Lane, London, England, N17 7NA

(“Diamed London Clinic Ltd” / “we” / “our” / “us”)

We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”).

We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy, together with our website terms and conditions and cookie policy, sets out how we collect personal information from you and how the personal information you provide will be processed by us.

By visiting our website at www.diamedclinic.com (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

What Information Does Diamed London Clinic Hold and How Will We Use It?

Information You Give Us

You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information, or any other reason. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent. Your data will be retained based on the type and purpose of processing:

  • Enquiry forms: Retained for 1 year
  • Marketing data: Until consent is withdrawn
  • Payment records: 6 years
  • Clinical service records: 8 years in line with the Records Management Code of Practice for Health and Social Care

Information We Collect About You

We may collect the following information when you visit the Website:

Technical information, including:

  • Internet protocol (IP) address
  • Login information
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform

Information about your visit, including:

  • Full Uniform Resource Locators (URL)
  • Clickstream to, through and from the website
  • Products/services you viewed or searched for
  • Page response times
  • Website errors
  • Length of visits to certain pages
  • Page interaction information
  • Methods used to browse away from the page
  • Any phone number used to call our helpline

We retain this information for up to 26 months, in line with industry standards and analytics provider settings (e.g. Google Analytics).

Information We Receive from Other Sources

This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number.

We will retain this information for up to 1 year from the date of the last interaction, unless it forms part of a patient health record, which will be retained for 8 years.

Cookies

The Website uses cookies to distinguish you from other users. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Use Made of the Information

We may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract with you or a Patient you represent
  • Provide you with information or services you have requested
  • Send you newsletters and marketing information (if you have consented)
  • Notify you of products and services that may interest you
  • Monitor website usage and provide statistics for improving the website

Legitimate Business Purposes

We process personal information for certain legitimate business purposes, which include:

  • Enhancing, modifying, personalising or improving the website and services
  • Identifying and preventing fraud
  • Enhancing the security of our network and information systems
  • Understanding how people interact with our website
  • Administering the website and carrying out data analysis
  • Determining the effectiveness of promotional campaigns

Where we process personal data based on your consent, you have the right to withdraw your consent at any time. Please contact us if you wish to withdraw consent or update your preferences.

Please bear in mind that if you object, this may affect our ability to carry out tasks for your benefit.

We will not share, sell or distribute any of your information (other than as set out in this policy) without your prior consent, unless required to do so by law.

Third Party Sites

Our website may contain links to third party websites. We do not check, endorse, approve or agree with such third-party websites nor the products and/or services offered on them.

We have no responsibility for the content of linked websites. Please review all terms and privacy policies of third-party websites before use.

How Safe is Your Information?

Protecting your security and privacy is important to us. We make every effort to secure your information and maintain confidentiality in accordance with Data Protection Legislation.

The website is protected by various levels of security technology designed to protect your information from unauthorised access, processing, accidental loss, destruction and damage.

Please note: Transmission of information via the Internet is not completely secure. Any such transmission is at your own risk.

Disclosure of Your Information

We may share your personal information with:

  • Any member of our group (subsidiaries, holding company)
  • Business partners, suppliers and sub-contractors
  • Third parties who may contact you regarding services (with your consent)
  • Advertisers and advertising networks
  • Analytics and search engine providers

We may also disclose your personal information where we:

  • Sell or buy business assets
  • Are under a legal duty to comply with any legal obligation
  • Need to protect our rights, property or the safety of our customers

Your Rights

Under Data Protection Legislation, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Data portability — request transmission to another controller

To exercise any of these rights, please contact us. We will process your request within one month of receipt, free of charge.

Complaints

If you have any complaints about our use of your personal data, please contact us.

You also have the right to complain to the relevant supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details can be found at https://ico.org.uk/.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Last updated: 12 December 2025